Delivery

When will my order be sent & what are your delivery terms? 

We usually dispatch your items within 5-8 business days subject to availability. As we go into the Christmas season, our delivery timelines may get longer! If there is any delay though, we will call or email you to discuss.
We use either a courier service (for larger items) or the Post Office. Items via the Post Office are usually sent via the 48 hour 2nd class service in order that we can keep postage as low as possible.
Signatures are not required for our parcels but if you want a courier to leave the parcel in a safe place, please indicate this in the comments field of the 'checkout' page.  We do however ask for a signature for all of our larger items. Please note that we cannot offer timed or weekend deliveries.  Please refer to our terms and conditions for further details.  Our delivery charges are shown in the 'delivery charges' section below.

Packaging
As we are trying to be as 'green' as possible we recycle our packaging where we can.  We try to reuse delivery boxes and packaging from our suppliers to try and re-use any plastic & cardboard. We use eco friendly maize packing nuts in most of our parcels which can be composted. We are passionate about trying to cut down on the amount of plastic we use over time and where we do use plastic, we ask that you try to re-use it where possible. By February 21, we will be using only eco friendly packaging!

Do you ship to my country?
At the moment, we only ship with the UK. If you would like to purchase something from us and live in Europe then please contact us for delivery prices before ordering.

Due to the very high postage costs from the UK, we are unable to send parcels to the America’s, Asia, Middle East or other non-European countries. We also do not ship via a forwarding courier or shipping company.

Please note that we have some items we can not ship outside of the UK such as seeds and some gardening tools due to restricted exports.

Any 'free delivery' promotion is not applicable outside of the UK


What are my postage & packing charges?
Our standard postage and packing charges are: 

  • UK Mainland, Highlands & Northern Ireland
    • Small parcels up to 1kg: £3.95
    • Medium parcels 1kg - 2kg: £4.95
    • Large parcels 2kg-5kg: £6.95
    • Extra large parcels over 5kg: £9.95
    • Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered
  • Non UK Mainland: Please contact us for a price before ordering
  • European & Worldwide countries: Due to extremely high postage costs, customs issues and restrictions on some goods, we do not ship overseas. 

We try to make our postage as affordable as possible but prices at the moment are very high. We are sorry but cannot offer 'free delivery' promotions on non UK Mainland orders.

Returns
We hope that you will be delighted with your order, however we understand that there are occasions where you may wish to exchange or return items. We offer a selection of ways to do so, to find out more please visit our returns page or contact us via our contact form, email sales@thecottagegardener.co.uk or phone 07783 695570.