Delivery

When will my order be sent & what are your delivery terms? 

We usually dispatch your items within 5-7 business days subject to availability. As we go into the Christmas season, our delivery timelines may get longer! 

We typically use either Royal Mail or UPS to deliver your order. Signatures are required on larger parcels but if you want a courier to leave the parcel in a safe place, please indicate this in the comments field of the 'checkout' page. 

Please note that we cannot offer timed or weekend deliveries.  Please refer to our terms and conditions for further details.  

Packaging
We are passionate about removing plastic from our products and supply chain. As we are trying to be as 'green' as possible we try to ensure your parcel is plastic free. We ask our customers to recycle boxes and inner packing material where possible, any packing nuts can be composted. We try to reuse delivery boxes where possible unless its a gift for someone. Some of our products still come with a plastic outer covering or plastic ties which we are working on with suppliers to remove over time.

Do you ship to my country?
At the moment, we only ship within the UK. The export paperwork and very high postage costs from the UK, prohibit us from shipping elsewhere since early 2021.

What are my postage & packing charges?
Our standard postage and packing charges are: 

  • UK Mainland, Highlands & Northern Ireland
    • Small parcels up to 1kg: £3.95
    • Medium parcels 1kg - 2kg: £4.95
    • Large parcels 2kg-5kg: £6.95
    • Extra large parcels over 5kg: £9.95
    • Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered
  • Non UK Mainland: Please contact us for a price before ordering
  • European & Worldwide countries: Due to extremely high postage costs, customs issues and restrictions on some goods, we do not ship overseas. 

We try to make our postage as affordable as possible but prices remain very high at the moment. 

Returns
We hope that you will be delighted with your order, however we understand that there are occasions where you may wish to exchange or return items. We offer a selection of ways to do so, to find out more please visit our returns page or contact us via our contact form, email sales@thecottagegardener.co.uk or phone 07783 695570.

Testimonials

★★★★★

Luxury Handmade Trug

'Exceptional and friendly service in sending this Trug at short notice as a gift to arrive on time for the 80th birthday celebration. It was received with great enthusiasm and thanks…so well done The Cottage
Gardener'



Anonymous
United Kingdom
★★★★★

Seedling Planting Labels

'Always brilliant. Superb
service! Lovely variety of garden themed items.'

Sally H
United Kingdom
★★★★★

Oak Leaf Navy Gardening Set

'Bought this
as a gift and it is a lovely high-quality product. Was dispatched really
quickly as well. Would recommend!'

George P
United Kingdom
★★★★★

Cottage Garden Seeds - Love in a mist

'Great all round experience with these guys. Great choice of seeds, good quality with fantastic delivery and packaging and an attention to detail that buyers love. Will definitely come back and buy again, thank you.'

Steven R.
United Kingdom
★★★★★

Leather Handled Seed Storage Tin - Stone

'Top quality and service!
I had been looking for an attractive seed storage box for some time. I had seen
this same box on other sites but it was out of stock (how annoying, to
advertise something you can’t sell!) When the seed storage tin arrived from The
Cottage Gardener, it was beautifully and carefully packaged and really high
quality. It arrived very promptly too. It would have been ideal as a gift for someone else, but I was more than happy to treat myself. I will definitely think about this site in future when I’m looking to buy for the gardeners in
the family'

Kay M
United Kingdom
Industry Feedback

Our products, service and passion for our business is being noticed! In August '21, we became an #SBS Small Business Sunday Winner. We are a nominee for The Good Web Guide Awards in November '21.