Delivery

When will my order be sent & what are your delivery terms?

We usually dispatch your items within 5-8 business days subject to availability.  Our larger items may take a little longer. If there is any delay though, we will call or email you to discuss.

We use either a courier service or the Post Office. As we are trying to be as 'green' as possible we recycle our packaging where we can.  We reuse delivery boxes from our suppliers and use eco friendly packing nuts. We are passionate about trying to cut down on the amount of plastic. We do use bubble plastic at the moment (usually recycled from other packages) to protect items but ask that you try to re-use it where possible. By January 21, we hope to be using only eco friendly packaging!

Signatures are not required for our parcels but if you want a courier to leave the parcel in a safe place, please indicate this in the comments field of the 'checkout' page.  We do however ask for a signature for all of our larger items. Please note that we cannot offer timed or weekend deliveries.

Please refer to our terms and conditions for further details.  Our delivery charges are shown in the 'delivery charges' section below.

Do you ship to my country?
If you are not on the UK Mainland and/or your country is not in the dropdown menu of available countries then please contact us to discuss whether we can ship to you and what the costs are before ordering.
Please note that we have some items we can not ship outside of the EU and that any 'free delivery' promotion is not available on non UK Mainland orders.

What are my delivery charges?
Our standard delivery charges are: 
  • UK Mainland, Highlands & Northern Ireland
    • Standard parcels up to 5kg: £3.95 
    • Trug orders: £6.95
    • Standard large parcels over 5kg: £10.95
    • Free on orders over £75
    • Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered
  • Non UK Mainland, Highlands, Eire, Europe: Please contact us for a price before ordering.

We try to make our postage as affordable as possible but prices at the moment are very high. Please note that some items we cannot ship outside of EU countries and we are sorry but cannot offer 'free delivery' promotions on non UK Mainland orders.

Returns
We hope that you will be delighted with your order, however we understand that there are occasions where you may wish to exchange or return items. We offer a selection of ways to do so, to find out more please visit our returns page or contact us via our contact form, email sales@thecottagegardener.co.uk or phone 07783 695570.